Orders will be dispatched by Royal Mail. We offer Free UK 1st class delivery to all our customers. Unfortunately we only offer delivery within the UK and can’t fulfil orders from outside the UK. Any orders made in error from outside the UK will be cancelled and refunded.
All items are packaged with care and we offer same day dispatch on orders received before 2pm Monday to Friday.
Please ensure that the delivery address you provide us with is correct as we do not accept responsibility for any items lost in transit as a result of the wrong address details being provided to us. If your parcel should be returned to us we are happy to post it out again to the correct address upon receipt of payment for the extra postage costs.
If you require any assistance with delivery options or timescales please do contact us, we are always happy to help whenever we can.
Delivery
We hope that you are happy with your order from The Gifted Owl Company, however, should you wish to return an item to us we have a no quibble 14 days return policy.
Please email us for a returns authorisation code at sales@thegiftedowlcompany.com
Then return the item to the address that we will provide you with, placing your details and the returns authorisation code inside the parcel.
You have a maximum of 14 calendar days to return an item from the date that you receive it. Please return items in their original, unused and brand new condition, neatly folded, with all tags and original packaging etc. still intact, exactly as it was received.
The cost of returning the item will be paid by yourself and we recommend that you either obtain proof of posting from the Post Office and keep this safe until we confirm that we have received the parcel or return the item by a 'signed for' service. Your refund will usually be processed within 1 - 2 days of receiving the parcel back, Monday to Friday.
Please note that for any goods returned to us outside of the 14 day period or in a different condition to which they were received e.g. badly creased, smelling of perfume / smoke or tags and / or original packaging etc no longer intact, we do reserve the right to refuse the refund and charge a restocking fee of £5.00 (deducted from the refund). All items that are returned to us within the 14 days and in the exact same, new pristine condition in which they were received will be refunded without hesitation, any questions please do contact us in the first instance.
We thoroughly check all our orders before posting them however if an item is found to be faulty we will arrange a full refund or exchange upon its return including the return postage costs, providing this is initiated within 14 days of you receiving the item.